FAQ

How do I pay?

  • You can pay using Credit Card or Paypal. All international credit/debit cards accepted. Payments for Inspiring Wave are made & Secured by PayPal. In case you don't have Paypal account to pay, you do not need to register a new PayPal account. You may enter your credit card's data directly at PayPal and complete your payment. For step-by-step explanation for PayPal payment system Click here.

Do you ship worldwide?

  • Yes. We ship to all areas worldwide.

Can I trust this website?

  • We are committed to ensure 100% purchase protection for your shopping done on our website, secured by Norton and McAfee. You can benefit from a safe and secure online ordering experience.

What's about the color options?

  • The color options refers to the color of the case—not the image. The case color is visible on the back and the sides of the case, and looks like a border when viewed from the front. We recommend selecting a color that matches the color of your phone.

My case has finally arrived but it doesn't fit my phone!

  • Please check your order if it matches the exact model of your phone. We currently offers phone cases compatible with the most common, generic, or international version of smartphones. It may not fit to the specific carrier version phones—for example, our Xperia Z3 cases will not fit to the iPhone 11 Pro phone (which is a Verizon version of iPhone 11 Pro Max phone). Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a replacement or refund. If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us.

Do you accept personalised order?

  • Sure. We accept personalised orders. Contact us and make a request for personalised order. We'll get back to you to ask some details and requirements.

Can you send my order as a gift package?

  • Sorry, we cannot gift-wrap your order as a gift, or include any personalised message.

I never received my confirmation e-mail after ordering/registering.

  • Please check your Spam box — 99% of the time, you will find it there. It's also possible that you entered the wrong email address. All email confirmation and notification are sent automatically. If you still have the problem, please contact us.

When will I receive my order?

  • It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need a single business day for printing and packaging before it get ready to be shipped. Delivery typically takes up to 3 - 15 business days within the U.S. and 5 - 21 days worldwide. Please also note that delivery dates are not guaranteed and may require extra transit time.

My tracking code can't be tracked!

  • All tracking codes provided may not be immediately traceable. Please allows a few moments for tracking code to be live and traceable. Tracking codes can be tracked on USPS. If you find out that the tracking code cannot be tracked in more than 2 days, please contact us.

My package never arrived!

  • It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.
  • We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.

Do I have to pay for customs charges on my orders?

  • Unfortunately CasesupplyUSA is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. All customs charges will be payable by the customer and will not be covered by CasesupplyUSA. For more in depth information we would suggest contacting your local customs office.

What if I have not received my order?

  • If an item from your order is yet to arrive, please be patient as it more than likely being shipped from one of our global warehouses in. Feel free to contact us at contact@CasesupplyUSA.com for an update on the status of an order.

How can I pay for my order?

  • CasesupplyUSA has got your back! We accept following payment cards: Visa, Visa Debit and Mastercard. We also accept PayPal payments.

It is safe to order online?

  • You can rest assured that shopping with CasesupplyUSA is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.


Can I make changes to my order?

  • Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.


What should I do if I receive an incorrect or faulty item?

  • We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at contact@CasesupplyUSA.com with your order number, the name/product code of the item you were supposed to receive and any further details We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?

  • Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.